Everything You Need to Know, Rent Car FAQ

No, parking fees, toll taxes, and other incidental expenses (such as state entry taxes) are not included in the base trip cost. These are separate and are directly borne by the client. For example, if your journey involves crossing toll gates or parking in a paid facility, these charges will be added to your total bill and settled at the end of your trip. It's recommended to keep some cash ready for such payments during your journey to avoid inconvenience.

If a booking is canceled after a vehicle has been reserved for you, cancellation charges will apply. These charges are put in place to compensate for the time and resources already allocated to your booking. The exact amount of the cancellation fee may depend on when you cancel the reservation. Early cancellations may incur a lower fee, while cancellations made closer to the scheduled trip or after the vehicle has departed will have higher charges. Please contact our team for specific cancellation policies depending on your booking.

Our booking services automatically terminate at midnight (00:00 hrs). If your trip extends past midnight, it will be treated as a new booking, and charges for a fresh day will apply. This is to ensure that any additional hours after midnight are billed separately. If you anticipate needing the vehicle beyond midnight, we recommend discussing this in advance with our booking team to avoid confusion and ensure seamless continuation of services.

For outstation trips, we calculate travel on a daily basis. A "day" is defined as a calendar day, and each day of travel includes 300 kilometers. If your trip exceeds 300 kilometers in a day, any additional distance traveled will be charged on a per-kilometer basis at our standard rate. For example, if you travel 350 kilometers in one day, you’ll be charged for 300 kilometers as part of your daily package, and the additional 50 kilometers will be charged separately. Please note that for multi-day outstation trips, the 300-kilometer limit resets at the start of each new day.

Yes, when our vehicle crosses the Telangana state border, additional charges such as border entry taxes, state-specific taxes, and incidentals will apply. In addition, if the vehicle crosses or enters a second district within Telangana, route permit charges will also be applicable. These charges vary depending on the route taken and the specific districts or states entered during your trip. It is important to inform us in advance about your travel itinerary, so we can give you an estimate of these additional costs.

While we aim to provide accurate quotes at the time of booking, our rates are subject to change without prior notice. Factors such as fuel price fluctuations, changes in tax policies, or other unforeseen circumstances may lead to adjustments in pricing. However, once a booking is confirmed, we strive to honor the agreed-upon rate. Any potential changes in rates will be communicated clearly before the final booking is confirmed to avoid surprises on your invoice.

In the event of any disputes or legal concerns arising from our services, the matter will be handled within the jurisdiction of Hyderabad/Secunderabad. This means that any legal proceedings will be held in the courts of these cities. We recommend discussing any issues with our team in advance to avoid the need for legal escalation, as we are committed to resolving disputes amicably and promptly.